Sometimes during a stay, you have a couple of major incidents that usurp any other score in any category - and this is one of those cases. First of of all I have stayed at this property numerous times and have always felt it was great for the business traveler. This property had two major problems on this particular stay. Anybody who follows my blog knows how I break down my evaluation into four sections. So here we go!
In section one I evaluated the reservation, check-in process, lobby, and doorman. I didn't use valet, self parking, or bell service on this stay. The Hyatt Irvine scored 76 out of 85 points available in this section. The drop-off area and lobby are quite nice. The lobby is open and clean. I have always had some of the nicest people help me at the front desk. This part of the experience was good.
In section two I evaluated the room, housekeeping, the property overall and the kiosks. I didn't use the business center on this stay. I was upgraded to a corner room on the concierge floor. The room was nice enough...until I went into the bathroom. There were hairs (not hair) all over the tub and the shower wall. One of the three bath towels and some type of stain on it. The rest of the room review doesn't matter. I'm a clean freak and this was gross. One stray hair is one thing this was multiple hairs. The shower and tub had clearly not been cleaned. The property is nice enough and the grounds are very well maintained. Did I mention the hairs in my tub? The Hyatt Irvine scored 129 out 195 points in this section.
In section three I cover the restaurant/bar facility, as well as the workout area and any spa type activities. Here comes whammy #two. After checking in and going to meet my colleague for a drink and dinner, we were told the main restaurant was closed for a private function. They would be happy to seat us outside or come back after 7:30. We ended up leaving the property after a long day of flying. This was a very disappointing development. The workout facility is pretty good, as far as hotel gyms go, and one of the reasons I choose this Hyatt. In this section, the Hyatt Irvine scored 35 out of the 50 points I could evaluate. I would bring this section down another 50% based on the restaurant being closed.
In section four I evaluate location, Regency Club, special requests, and general comments. The Regency Club is very nice with outside seating and a tremendous view. The hostess is very nice, but I did notice less food choices than in most of my previous stays. I will say what I ate was very good. The location is decent for driving, but nothing is within walking distance. I made no special requests on this stay. The Hyatt Irvine scored 63 out 85 points in this section.
Overall, the Hyatt Irvine scored 303 out of 415 points. This is a property I have stayed at many times and like very much. When you travel as much as The Travel Brain does you just have to realize that sometimes hair happens... and it's not the end of the world. I am actually more upset at the restaurant being closed. If the restaurant were open and the bathroom clean, it would get a strong recommend for business travel. For now they just get a "recommend". It is "okay" for pleasure travel, but the Hyatt Newport Beach may be a better location for vacation stays. I will give them another try and see if they cleaned up their act.
Until next time... Travel well!
The Travel Brain
Full Disclosure: For the benefit of the FTC, I did not receive any compensation directly for this blog post. All opinions expressed are strictly those of The Travel Brain.
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